This is an experimental podcast format with James Watterson. James & I have worked together for ~3 years now and dug into multiple complex topics, while complementing each other well - James being an experienced engineering lead that is willing to go beyond engineering, and me being a product person that’s willing to go beyond product things. The foundational principles of the newsletter still apply - primarily well-researched analysis sprinkled with some opinions.
Today’s topic - Zoom came under fire recently for silently changing their terms of service in a way that allows use of customer data (read: your video and audio recordings) for training Zoom features. In this episode, we unpack the timeline of events that followed, Zoom's response to the issue, and whether it's okay for companies to use customer data for AI model training.
Listen to it on Substack, or wherever you usually listen to podcasts: Spotify, Apple Podcasts
Disclaimer - this is our first time recording, so the audio quality needs work and our conversation flow needs tightening. We’re on it :)
Zoom's AI policy backlash & customer data in model training